booq POS
Backoffice
Start and login
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Product groups
Price levels
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finances
General
General
Production stations
Facilities
Cash stores
Printers
Adding and managing printer
Manual set up of a buzzer/ zoomer
Printing production ticket in chronological order
App links
Table map
Users
User groups
POS devices
Courses
Customers
Currencies
Turnover groups
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Adjusting the appearance of the sales channel
Changing payment settings
Setting up the imprint for a sales channel
QR codes
Creating QR codes for the self-service
How to reorder via a QR code on the table (customer perspective)
Applying menu planner for a self-service sales channel
How can I configure random spot checks on my self-service POS/Grab and Go POS?
App
Installation
Connecting the booq POS app to your system
Installing the booq POS App on your device
Updating your booq POS App
App-functions
Adjusting the stock information of a product on your device
Disable ticket printing
EFT devices
Facilities
Print reports
Reopen order
Search order
Self-service status
Shift management
Tipping registration
Web links
Working with the app
An overview of the general functions for an open table
App sign in/out
Block view
Checkout
Flexible payment during visit
Frenchmenu
Open table
Product functions
Recycling
Screen features
Splitting or moving a table
Table functions
Table map
Waiter App - Splitting or moving a table
Settings
Interfaces
booq POS onboarding
booq POS Lite
booq BI
booq Self-service
booq Giftcard
booq Payment
Have a payment QR code printed by default
How do I modify the QR Payment messages?
Show QR code
Unexpected payments
FAQs
Internals
- All Categories
- booq POS
- App
- App-functions
- Search order
Search order
📱 Watch the Handheld tutorial video
Steps
In the top left corner you will see the 'hamburger menu'. If you click this menu, a list of features appears, including 'Search order'.
Via 'Search Order' you can search for orders that are currently open as well as closed and completed orders. For example, you can see what employee has performed which actions, print a copy of the receipt, or reopen closed orders.
Several search filters are available: a date or date range, the status of the order (open, closed, or both), table number, user, customer name, payment method, or the total amount of the order.
When you click on an order, you get an overview of the receipt. By swiping left or right you can browse through the orders. The green circle with the three dots shows a menu with different options: 'Reopen order': to open an order that is still open.
- 'Print': to print the invoice or the suspense account with the receipt printer
- 'Print on'...: to print the invoice with a printer of your choice
For closed orders you also have the option, via the green circle with the 3 dots to reopen the account, this option is called 'reopen order'. This is only possible on a day when the cash register is not yet set to Z (zero). This is also not possible for payments made via PIN.