booq POS
Backoffice
Start and login
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Product groups
Price levels
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finances
General
General
Production stations
Facilities
Cash stores
Printers
Adding and managing printer
Manual set up of a buzzer/ zoomer
Printing production ticket in chronological order
App links
Table map
Users
User groups
POS devices
Courses
Customers
Currencies
Turnover groups
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Adjusting the appearance of the sales channel
Changing payment settings
Setting up the imprint for a sales channel
QR codes
Creating QR codes for the self-service
How to reorder via a QR code on the table (customer perspective)
Applying menu planner for a self-service sales channel
How can I configure random spot checks on my self-service POS/Grab and Go POS?
App
Installation
Connecting the booq POS app to your system
Installing the booq POS App on your device
Updating your booq POS App
App-functions
Adjusting the stock information of a product on your device
Disable ticket printing
EFT devices
Facilities
Print reports
Reopen order
Search order
Self-service status
Shift management
Tipping registration
Web links
Working with the app
An overview of the general functions for an open table
App sign in/out
Block view
Checkout
Flexible payment during visit
Frenchmenu
Open table
Product functions
Recycling
Screen features
Splitting or moving a table
Table functions
Table map
Waiter App - Splitting or moving a table
Settings
Interfaces
booq POS onboarding
booq POS Lite
booq BI
booq Self-service
booq Giftcard
booq Payment
Have a payment QR code printed by default
How do I modify the QR Payment messages?
Show QR code
Unexpected payments
FAQs
Internals
Table of Contents
- General
- How does the tap-to-pay and order-taking feature work on this device?
- What types of payments can be accepted with this device?
- Can I accept Girocard?
- How can I track sales and analyze data with this device?
- I already have a handheld - can I use the tap-to-pay functionality?
- Where can I see all my transactions?
- What are the associated costs for SoftPos?
- How can I share receipts with customers?
- Payment/Transaction
- Are there transaction limits?
- My transaction gets declined - why?
- What if my mobile device shuts down during a transaction?
- How can I process a refund?
- Device
- What security measures are in place for payment processing?
- I already have a handheld - can I use the tap-to-pay functionality?
- How can I get another device?
- My device is not working - what do I do?
- My device doesn't turn on - what should I do?
- I'm experiencing issues with the app - what should I do?
- What happened if NFC isn't enabled?
- No lock screen (pattern/pin code) is enabled
- The device doesn't have the right Android version (in practice, this can happen if the user tries to use TTP on an old Sunmi L2S device).
- Connectivity
- Is internet connectivity required to use the device?
- On which network can SoftPos operate - Cellular network or Wi-Fi? Are there any restrictions for Wi-Fi (e.g., firewall)
- All Categories
- FAQs
- softPOS FAQs
softPOS FAQs
Updated
by Joshua Detjen
- General
- How does the tap-to-pay and order-taking feature work on this device?
- What types of payments can be accepted with this device?
- Can I accept Girocard?
- How can I track sales and analyze data with this device?
- I already have a handheld - can I use the tap-to-pay functionality?
- Where can I see all my transactions?
- What are the associated costs for SoftPos?
- How can I share receipts with customers?
- Payment/Transaction
- Are there transaction limits?
- My transaction gets declined - why?
- What if my mobile device shuts down during a transaction?
- How can I process a refund?
- Device
- What security measures are in place for payment processing?
- I already have a handheld - can I use the tap-to-pay functionality?
- How can I get another device?
- My device is not working - what do I do?
- My device doesn't turn on - what should I do?
- I'm experiencing issues with the app - what should I do?
- What happened if NFC isn't enabled?
- No lock screen (pattern/pin code) is enabled
- The device doesn't have the right Android version (in practice, this can happen if the user tries to use TTP on an old Sunmi L2S device).
- Connectivity
- Is internet connectivity required to use the device?
- On which network can SoftPos operate - Cellular network or Wi-Fi? Are there any restrictions for Wi-Fi (e.g., firewall)
FAQ - Pilot phase
General
How does the tap-to-pay and order-taking feature work on this device?
The device integrates order management and payment processing into one seamless interface. Waitstaff can take orders using the touchscreen, which is sent directly to the kitchen. For payment, customers tap their contactless card or mobile device on the reader to complete their transaction.
Tap to Pay employs NFC technology for secure communication between your card/device and the terminal, swiftly transmitting payment information for processing.
What types of payments can be accepted with this device?
Visa and MasterCard contactless-enabled cards and mobile wallets like Apple Pay, Google Pay, and Samsung Pay work with Tap to Pay. We continuously expand our card acceptance.
Can I accept Girocard?
Yes, since it is co-branded, the fees will be linked to MasterCard transactions.
How can I track sales and analyze data with this device?
All the information will be displayed in your dish POS back office., in addition, in our dish pay dashboard we will have a detailed overview of all in-person payments
I already have a handheld - can I use the tap-to-pay functionality?
Please contact the DISH Support team for that.
Where can I see all my transactions?
- All transactions made via Tap to Pay will be reported into your DISH POS reporting
- Access your card transactions and payout history via your dashboard on dish.co.
What are the associated costs for SoftPos?
Please refer to the price sheet available on dish.co for detailed information.
How can I share receipts with customers?
The receipt can be printed from your main printer linked to your DISH POS.
Payment/Transaction
Are there transaction limits?
- Transaction limits vary by card issuer and regulations, set to ensure security and prevent fraud.
- If the transaction limit is above the limit for transactions without PIN verification, the device will display a PIN pad on the screen for the cardholder to input their PIN.
My transaction gets declined - why?
- There are several reasons why this can happen. Please check that you are positioning the card correctly. If issues persist, try using a traditional payment terminal. For further assistance, contact dish support.
- If the Contactless transaction failed
- Check if the card is contactless enabled (small logo on the card)
- Use an Alternative payment method
What if my mobile device shuts down during a transaction?
If this occurs, you can conveniently check the status of your transactions via your Dashboard by logging into dish.co.
How can I process a refund?
- Follow the same process as for refunds on your DISH POS.
Device
What security measures are in place for payment processing?
Our device is equipped with end-to-end encryption for all transactions, is PCI DSS compliant, and supports tokenization to ensure customer payment information is secure and protected against fraud.
I already have a handheld - can I use the tap-to-pay functionality?
Please contact the DISH Support team for that.
How can I get another device?
Contact the Dish Support team
My device is not working - what do I do?
- Try to turn it On/Off
- Update the App
- Verify you have a valid Wi-Fi connection
- Contact the Dish Support Team
My device doesn't turn on - what should I do?
- Please try to power the device. If the issue persists, call dish support for further assistance.
I'm experiencing issues with the app - what should I do?
- Please try to update the app. If the issue persists, contact dish support for further assistance.
What happened if NFC isn't enabled?
If the NFC functionality of the device is not enabled, the payment request will fail. You must ensure NFC is always ON on the device.
No lock screen (pattern/pin code) is enabled
The device as it accepts payment must ensure the highest security, a PIN code must be enabled for the device to unlock it from “safe mode”
The device doesn't have the right Android version (in practice, this can happen if the user tries to use TTP on an old Sunmi L2S device).
You must ensure the device is always to lasted Android version for security purposes.
Connectivity
Is internet connectivity required to use the device?
An internet connection is required for real-time order processing and payment transactions. The device can connect via Wi-Fi.
On which network can SoftPos operate - Cellular network or Wi-Fi? Are there any restrictions for Wi-Fi (e.g., firewall)
Wi-Fi connection.
