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How can I configure random spot checks on my self-service POS/Grab and Go POS?
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- How can I configure random spot checks on my self-service POS/Grab and Go POS?
How can I configure random spot checks on my self-service POS/Grab and Go POS?
Updated by Joshua Detjen
In this article, we are going to show you how to configure random spot checks on your Self-service POS/Grab and Go POS.
Preparation:
Configuration:
- Firstly, you will have to log in to the cloud
- Go to Self-service
- Go to Sales channels
- Edit a Self-scan checkout or Self-service checkout by pressing the pencil icon
- Switch on the toggle Enable checks
- Notice the new settings that become available
- Frequency: Determines the probability (in %) with which a check will be triggered for an order
- Expiration: The expiration time will automatically cancel the check after the configured time has passed
- Pin code: Required length of the pin code is 4 digits
- Explanatory note: This text is visible to the guest when the spot check is triggered
- Save your changes
- Send the changes to the server by going to General -> General and press Send
- Test after a few minutes.
Self-service POS:
- Go to your Self-service screen and do a test order
- Book products and select a payment method
- Notice the random check being triggered
- The guest needs to request help from an employee to do the spot check.
- Press Start check
- The employee enters the pin code and selects the > — button
- The employee checks the contents of the guest's order on in the basket and compares these to the physical contents
- The employee chooses whether the spot check was denied or approved
- In case of denial, the basket will be cleared, and the guest needs to start over again
- In case of approval, the guest can continue with the order
- The guest can pay for the products and the next guest can use the Self-service.